Library 2.0 is changing the way we receive information from customers and get info out to them.
We can interact quickly and almost "in person"/virtually. It facilitates feedback and participation and interaction by the libary customer. It's reassuring to know that OPL uses some of these new services: Virtual reference, downloadable media and e-books. Library 2.0 means to me that customers can be more included than ever before on a constant basis.
The long tail which seeks to reach more non-users by connecting to them by use technology is a boon!
Sharing of digital collections and more types of material listed on WorldCat will help libraries and users and non-users share information.
User comments like Hennepin's catalog, and changing subject headings suggested by the library
consumer can only help us to better serve users!
Mind-boggling and exciting!!!
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